Charity Fundraising

OxFizz has been asked to pen a piece for the new UnLtd youth social enterprise newsletter, and we’ll link to the finished article once published.


In it, we tackle the issue of charity fundraising, and specifically street fundraising, which some critics term ‘chugging’ (‘charity mugging’).

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OxFizz was set up to promote a new form of fundraising, challenging the funding fatigue which some people think exists in the UK, by bringing back the voluntary to philanthropy. Our primary focus is on being positive about the future possibilities of expansion within philanthropy, but we do also worry about the wider long-term damage to the third sector caused by over-zealous and pressurising fundraising methods some charities use in search of funds.


Yet there are some in the sector who mount a spirited defence of street fundraising. An ex-fundraiser gives a balanced and personalised account of his time in the industry (and with the increasing resources poured by charities into fundraising, it is an industry) here, as does another fundraiser here. And the official regulators of face-to-face fundraising, PFRA, note the reasons why charities use this method (which includes street-fundraising and door-to-door collections):

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Every year, an incredible half a million plus people pledge their support to charities through face-to-face fundraisers they meet on the street or greet on their doorstep. Simply put, there’s no better way for deserving causes to enthuse people to become donors, campaigners or volunteers…

…Face to Face fundraising needs an organisation to promote and protect its interests because, despite much uninformed criticism, it remains demonstrably one of the most effective forms of supporter recruitment ever developed, generating huge numbers of donor pledges for charities and good causes from individuals who are not responsive to other media - for instance:

- around 230,000 on the High Street 2007/08
- around 280,000 on the Doorstep 2007/08

These pledges are potentially worth a minimum of £55m+ a year to charities, resources which they simply would not have if face-to-face were not used - meaning beneficiaries whose needs would be unmet if face-to-face were not used…

…We can say with certainty…that charities generally can expect to get at least a 3:1 return on their investment over the lifetime of the donor’s giving relationship with them


If the statistics are correct, it seems the economic rationale is sound - though it needs to be remembered that it can take several years of donor’s direct debits to accumulate before a charity recoups its initial investment. As Intelligent Giving suggest, speculating to accumulate within charity fundraising is a necessary evil, though it is important for charities to keep an eye on how they can reduce expenditure.

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But the wider implications on public trust and confidence in the sector are potentially damaging, as mentioned in a previous OxFizz blog posting. Criticism of face-to-face fundraising is anecdotally rife - as one member of the public puts it:


I do not give to chuggers - the ones out in Central London, especially on High Holborn and Farringdon are rude and aggressive. Have reported them before and got an equally rude response (one guy bullied a little old lady to tears).

Last summer, I encountered a chugger on High Holborn, collecting for a cancer charity. I wouldn’t part with my card details (3 of my friends have had their bank accounts more of less cleared after doing so…), and the guy screamed a whole torrent of abuse at me as to how “people like me” were consigning 1000’s of people to an agonising cancer death, how “people like me” made him sick and how he hoped I got cancer, to “see how I liked it”.

At this point, I explained that my life was cancer research (I have a doctorate in the subject) and regularly gave my time FREE OF CHARGE (not for £7 an hour!) to a local hospice… I got a round of applause from the crowd which had gathered and unluckily for him, one guy at the back was in police uniform. Classic. I left them ‘having a chat’.

I also reported him. Saw him out chugging the same stretch a month later for a homeless charity. That’s how seriously his company took that kind of practice - i.e. not very.

It might sound harsh, but I go as far as refusing to support charities that use chuggers in favour of those who do not. The only way people are going to start realising that such practices are unwelcome is if people report them to local councils and companies employing them, but also speak with their wallet.

Rant over.


Herein lies the difficulty. If face-to-face fundraising brings in the cash for certain charities who can afford to fundraise in this way, the longer-term implications for the wider third sector - including many smaller, local charities - are potentially very damaging.

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